How To...
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There are many things that could go on this page, but we've decided to put just a few items that are asked of us frequently. If you need additional help, please call our Help Desk at 626-7417 or UITS 24/7 IT Support Center at (520) 626-TECH (8324). Also, you can always "Google It" at http://www.google.com , but please be wary of visiting sites that are not known to you.

Wireless Access
Wireless access is available around Drachman Hall and trhoughout most of the UA campus. Two wireless networks are available, UAWifi and UA Public. Students and employees should use UAWifi as it allows access to many of the services available to UA affiliates such as Employee Link (now UAccess), Student Link, VPN, etc. UAWifi requires authentication using your netid and password. UAPublic is meant to be used by visitors to our campus. For additional information about these wireless networks, please visit the UITS' wireless site.

Creating a PDF file
We get a lot of requests for this. PDF files are created using the Adobe Acrobat product. The free Acrobat Reader cannot create PDF files. The Full Acrobat product/license is available at academic pricing at the Campus Bookstore's Computer Technology Store.

Creating a Listserv
UITS provides a service to the campus through the provision of listservs. Listservs are mailing lists that allow a group of people to have on-going email "conversations". If you'd like to create a listserv, please follow this link - To create a listserv...

Burning a CD
There are many software packages you can use to burn a CD. Most of the Dell systems we purchased over the past few years came with a product named Easy CD Creator from Roxio. It has an easy-to-use interface that allows you to make data CDs, backups and music CDs. There is also help available within the program. Recently, as we switched to buying Gateway systems through the Strategic Alliance, the bundled software is from Nero.

CD-R vs. CD-RW
CD-R disks can be written on once only. Drives that can write to a CD-R disks are CD-R; CD-RW and DVD writers. CD-RW disks can be written (and erased) many times by CD-RW drives and DVD writers.

Please check our Friday IT Tips blog for additional tips and tricks...