Please Note: During the COVID-19 closures, our office will not be fully staffed and we may not have someone in the IT office in Drachman Hall. If you call our help desk at 626-7417 and no one answers, please leave a message and that will create a support ticket which will be emailed to the staff. You can also send an email to coph-help@arizona.edu and a support ticket will be created and received by the staff. One of us will get back to you during our work hours of 8 a.m. - 5 p.m. M-F. Outside of those hours, please call the 24x7 Help Desk at UITS at 626-TECH.
To contact other IT staff please see their information below.
The UA Zuckerman College of Public Health's Office of Information Technology (OIT) provides technical services in support of the College's research, instruction, and outreach missions. OIT provides a wide range of services to the college’s faculty, staff and student employees that are delivered locally instilling a sense of camaraderie for the college’s affiliates. Our office is open 8 a.m. to 5 p.m. and anyone can walk in with a question or request and we’ll generally deal with it right there and then. Supporting seven disparate locations, OIT personnel take a proactive and preventative approach to service provisioning, and utilize the latest technologies to virtually connect faculty, students, and staff of the College of Public Health with each other and the outside world. OIT services are provided in cooperation and collaboration with a number of organizations on the University of Arizona campus including BioCommunications, Office of Instruction and Assessment (OIA) and University Information Technology Services (UITS). OIT reports to the Dean of the College of Public Health. Below is a list of services available through our office:
| Accounts and Access | College of Public Health, COPH, domain accounts, CatNet and UANetID accounts, NetId+ assistance, COPH VPN, remote desktop access and more. |
| Evaluation and Reporting | Reporting and data analysis in support of the college’s evaluation and accreditation needs. |
| Consulting and Development | Includes business and research solutions consulting and development, desktop, data storage, cloud and mobile consulting. |
| Email and Calendaring | Configuration and support services for the UAConnect email, Sympa email distribution lists, Mailchimp support, liaison to campus email systems and more. |
| Productivity and Collaboration | Qualtrics Surveys, Lync, Zoom, UA Box consulting, web collaboration tools and more. |
| Security | Security includes managed desktop software updating and anti-virus, server and application security scanning, Security risk analysis, Security plan development, PCI and research compliance consulting, breach reporting and management, liaison to UA security office and more. |
| Software and Business Applications | Instructional support including Desire to Learn (D2L), Moodle, TRAIN, Panopto and Zoom. Applications for research and MPH admissions [SOPHAS], support for UAVitae, liaison to UA enterprise application systems and more. |
| Web Development and Hosting | Develop and host web-sites, college’s intranet, and web-based applications. |
| Backup and Storage | Includes individual and departmental document shares, assistance with UA Box and Box Health, cloud storage services, research data storage and other backup services. |
| Communications | Coordinate communications services with BioCommunications, UA Telecom, and other real-time communication services. |
| Document and Digital Asset Management | Includes DocuWare, UA Box & Box Health, Video hosting services, Video and photo repositories, Google Drive, OneDrive and more. |
| Networks and Connectivity | Includes VPN, managing firewalls, coordinating network connections and services with UITS and more. |
Contact Information
| Dirk Timmerman, Director, Information Technology (520) 626-3772 | dtimmerm@arizona.edu |
| Jason Hollister, IT Support Analyst, Principal (520) 626-5921 | jasonh@arizona.edu |
| Eli Shapiro, IT Support Analyst (520) 626-7417 | elishapiro@arizona.edu |
| Mike Martelle, Advanced Developer / Project Manager, Web Solutions (520) 626-4050 | martelle@arizona.edu |
| Jen Deschenes, Data Analyst (520) 626-8917 | jjd@arizona.edu |
